My initial review was full of praise for the technology, it’s safety first approach and the outstanding if bizarre (it’s going through your cheek bones not your ears) sound quality. The shortcomings of the original set I put down to me, sweating a lot and not being able to get a good enough fit to get them to remain on my head. I put them in a drawer and forgot about them until a few months ago, when getting ready to do my fourth ( never again) Ride 100 London-Surrey. I was astounded to find that they had kept a pretty decent charge.
My new helmet didn’t fit so low as my S works and I was thus able to get a slightly better fit, although the pads of the transducer contact points, still slipped far too much on my ride when I worked up a sweat. It was annoying, but I resolved to work on the fit. That was when I gave up on AFTERSHOKZ, because the Bluetooth connection was intermittent, dependant upon where my head was positioned. With the phones still slipping and now the reception breaking up, it was time to pop them in a jersey pocket saying great idea….poor execution. As I said in frustration in a subsequent email. Originally I had no warranty claim..They worked and worked brilliantly…let down by my leaking bonce! Then when I discovered a warranty issue, they were out of warranty. Ah well at £80 odd a moderately expensive ” never mind”. Back in the drawer.
Fast forward to the Registration exhibition for the Pru Ride 100 ( hoik spit). God knows why I decided to loiter in there once I’d got my numbers I don’t know, as it was largely same old same old. Indeed, had it not been like Santas Grotto or IKEA, one way in one way out, I wouldn’t have. Fate then brought me once more to AFTERSHOKZ and boy am I glad it did!
There were two guys on a well lit and enticing stand, with quite clearly some new products. I was giving them a glance when, one of the two guys on the stand (Drew) caught my eye. I ushered him out of earshot of his colleague (who turned out to be M.D. Rod) who was talking with some very keen customers. It isn’t my job or my way to throw my toys out of the pram. I related my experiences to Drew who was very sympathetic….actually concerned (and I hadn’t mentioned that I wrote for this August journal) He asked me to email my story to them, mentioning his name.
Well, I did write and pressed the send button with the thought “that’ll be the last I hear of that” How wrong was I? In fact, that chance meeting with Drew turned out to be the start of the very best customer care experience that I have had in my entire 64 years…YES THE VERY BEST! Before close of business that day Rod Annet had emailed a lovely friendly note, saying how sad he was to hear of my experience and regretted that we’d not been able to chat on registration day. He went on to say that the very problems I had encountered were ones that they had identified and that three incarnations later, he was so convinced that I would find their new model TREKZ TITANIUM would answer my problems that he would replace my old ones free of charge, not only that, but I could pick my colour too. Still I’d not mentioned CyclingShorts.cc (this one is turning into cycling trousers I know… But, keep up). I parcelled the old ones up and mailed them on the Tuesday, on Thursday, the new ones arrived.
First thing you’ll notice when you buy a set…..and you will, is that they are beautifully presented in packaging that is a part of a good buying experience similar to buying from Apple. Presentation does count. Once unpacked my green and black (matches my Dolan, nicely) were instantly more pleasing to the eye, a behind the head loop in green and a firm but very comfortable silicone finish, on the lines of most over the ear sports headphones, is far better than the bulky black “Alice band” of my previous model.