Just where is the best place to buy a new bike?

Buying a new bike is always an adventure and a joy.

Buying a new bike is always an adventure and a joy.

No matter whether you are spending £200 or £4000 on a new bike and you are a cycling enthusiast, you will probably invest as much time researching, comparing and selecting the best bike you can get for the money you are spending. You will aim to squeeze the absolute best value possible and get the best bike for the buck that you can. Perhaps even more if you budget is tight, because we all know the Velominati is right:

Rule #4

// It’s all about the bike.

It is, absolutely, without question, unequivocally, about the bike. Anyone who says otherwise is obviously a twatwaffle.

Velominati.com

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Talk to the sales person about your riding style.

So what do you do? 

You talk to friends, club mates, read the latest product reviews, match this up to your preferred bike kit, are you a Shimano, Campagnolo SRAM fan or do you want to emulate your favourite pro (to be honest the last is never a good buying decision). Do you have a favourite brand or is there a dream bike, your Porsche, Ferrari or Aston Martin out there. We can all dream and dreams cost nothing.

But bringing things back down to earth, sadly we are all limited by the amount we can afford. Yes the there are ways to stretch your budget and make your money go further, bike to work schemes being a prime example, helped in many cases by a store that is willing to allow you to put more money in at the start so you can get closer to your Holy Grail.

Now the rub is where do you shop and to be honest this is the core of this article. The biggest question out there is where is the best place to buy a new bike?

Perhaps the easiest way to answer this question is to share my most recent bike buying experience and mingle that in with over 30 years bike component and full bike buying experiences. Obviously when I started buying parts and bikes the internet and world wide web did not exist so the driver was what your friends rode and what the local bike shop had in stock or could order. In fact Shimano had not even entered the market in the UK, gosh can you imagine a time BS (that’s Before Shimano!) but the abbreviation has got me thinking!

Back in the day when steel was king and the choice was between Reynolds or Columbus tubing, the dream bike had to be hand built and had to have the most intricate lug work, hand crafted from standard castings. For me, my Ferrari was a hand crafted, red, Colnago with full Campagnolo Record groupset and handbuilt wheels with Mavic rims, who knows maybe one day!

To get close to your dream you had to visit your Local Bike Shop (LBS) search through their brochures of Peugeots, MBK, Raleigh and Vindec to find something that might just allow you to live the dream at your price point. But in your heart of hearts you knew it was going to be a Ford Escort L and not a Ferrari Dino.

Today however the story is very different. Every bike company has a website and the number of bike supermarkets has gone through the roof, offering last years models at amazing discounts and in some cases very attractive deals on the latest models. But where do you go to get the biggest bang for you bucks and the best advice?

I can hear you screaming online! online! buy online! or one of the big stores. Maybe you are right, but I urge you to read on and remember the motto ‘buyer beware’.

I would be lying if I said I did not use the internet and the world wide web, I do and I gain a lot of useful information using this method. I have a lot of bike and product knowledge stored away too. I have a very good BS (no not Before Shimano) filter to sift out the marketing hype from the real facts. I should know I used to walk the talk when I was in technical products sales and marketing!

The decision.

My most recent buying experience was very illuminating and really backs up my gut instinct for where you should also go to get your best advice and bike deal. Actually its not really a gut instinct but rather a rule.

The Velominati has it in a nutshell:

Rule #58

// Support your local bike shop.

Never buy bikes, parts or accessories online. Going into your local shop, asking myriad inane questions, tying up the staff’s time, then going online to buy is akin to sleeping with your best friend’s wife, then having a beer with him after. If you do purchase parts online, be prepared to mount and maintain them yourself. If you enter a shop with parts you have bought online and expect them to fit them, be prepared to be told to see your online seller for fitting and warranty help.

velominati.com

Perhaps rule 58 is a little harsh but the sentiment is true, but what is your Local Bike Shop? Halfords, Evans and Decathlon are all on my doorstep, are these my Local Bike Shop or are they bike super markets, we all know how well Tesco’s et al are doing at the moment! For me a LBS is the shop that is an independent one, run by enthusiasts for enthusiasts and potential enthusiasts. It’s the place where you can get great advice, irrespective of whether you are buying a bike for your 5 year old or spending £4000 on yourself. It’s staffed by knowledgeable people, who never look down their noses at you and have ‘the customer is king’ tattooed on their brain.

I was in the market for a new CX bike so I thought I would do a little bit of undercover research as a secret shopper, ‘the name’s Bond James Bond!‘. The first port of call was the world wide web to research the brand and model I would go for (but that’s for another time). After a lot of looking I decided to go for a Cannonade Super X, now to find a supplier.

The Supplier.

My choice obviously ruled out some of the big players, gone was Decathlon and Halfords. To be fair to both of these companies they do, in general, have some good bikes on offer. Decathlon brands get some good write ups for value for money and my experience of the in store staff has always been pretty positive, both in the UK and France. Halfords also have some good product range now, Boardman and Cinelli, but from feedback from others you would need to know what you want and be prepared to rebuild post purchase to ensure all was safely put together. It did leave Leisure Lakes and Evans in the frame, both of whom have stores close to where I live.

Leisure Lakes has been a good store for me in the past. The founders having a great vision for the enthusiast, with good product range. But as the market developed into cycle to work bikes, they seem to have reduced the range available and targeted the ride to work buyers, which is great for core business but has left the specialist side behind a little. So I thought I’d give Evans a go.

A well stocked, knowledgeable Local Bike Shop is a great place to shop.

A well stocked, knowledgeable Local Bike Shop is a great place to shop.

I took a few key measurements off my current CX and road bike and armed with these and my height and inside leg, off I went to the local Evans store at the Trafford Centre. I knew what I was after apart from sizing, on which I need some advice, so what could be easier. Oh how wrong can one be!

The buy.

The shop was fairly busy but not to the level where sales staff would be overwhelmed with work. I took a quick look round to see if they had what I was after in store (was not really expecting they would), the only CX bikes they had where own brand and all below the magic £1000 bike to work price point. Never mind I can always ask them to order in a bike for me to have a look at.

It took me a while but I eventually tracked down a sales person. Quick chat and asked to have some guidance about the Cannonade. “Yes sir what would you like Small, Medium or Large?” a very interesting question I thought, considering the frames are sized in cm from 44cm to 58 cm. This was not inspiring confidence in me. I pointed out to the sales guy that the bikes are sized in cm and to be fair, he said he was not sure about sizing. He said he would look on the Evans system, oh but wait there’s no information. ‘Sorry I can’t help’ came the reply. What you have a customer in front of you who is probably going to spend at least £1500 and you can’t help?!!

Trying to help things along I suggested he look at the bike company website for details of the product. To be fair the the sales guy he did exactly that, not that it really helped as it was clear by now he was well out of his depth. My desire to support the super market round the corner was waning and waning fast.

After a bit of discussion and a review of my road bike sizing we plumped for a 54cm frame. I was a little uneasy as I was really not sure this was the best way to go. But I parted with my £50 refundable deposit (not that he told me that) to bring a bike to the store for testing. Away I went looking forward to getting the call to come in and try to bike for size.

If I said all was well with the world when I left the store I would be a bit like a politician telling you that all is well with the world and you will be much better off after the next budget. I was stewing over the whole experience and after an hour or so at home, cooling off time (rather bubbling and boiling time) I decided to change my mind and cancel the order and, at the same time, vent my frustration about the poor level of service.

To be fair to Evans they refunded the money very quickly and within days a store manager was on the phone to discuss the issue, offering nearly the world for me to come back as a customer. Did you know they had a full bike fitting service? Well that was news to me, no body mentioned that and it is not even mentioned on their website. Hmm do they really have a full on bike fitting service. I really feel that although they may dress themselves up as an amazing bike store and that they are a LBS I’m sorry your not, you are just another Halfords but at least Halfords do not try to be anything better!

Its good to talk to someone who knows.

Its good to talk to someone who knows.

 

So back to the drawing board, where was I going to buy from, I needed a truly independent shop, that had the product I was after and had some top flight levels of service. After a bit more research I found Bikechain Ricci in Redruth Cornwall. What a different experience with Richard Pascoe and staff. A quick call with Ricci and it was clear he and his staff are passionate about bikes and that they know their stuff. I sent Ricci my current bike measurements and my key body measurement. He was back within a day with the advice that for the CX I should really be riding a size down from my road bike. This would allow me to move my weight around the bike more easily to deal with a range of surfaces and terrain. This all made perfect sense and matched with the additional research I had done since my Evans experience. Ricci’s product knowledge and riding experience really shone through the whole process, so their it was decision made, deposit paid and estimated delivery date provided, mid November (a bit disappointing but never mind it will be worth the wait).

Time to sit back and reflect on the whole process. I think an online review of Evans I have just found whilst writing this maybe sums up the experience better then I can “Evans cycles – the McDonalds of bicycles?” (http://road.cc/content/forum/92017-evans-cycles-macdonalds-bicycles) I am not sure I would call them the McDonalds but they are a bike supermarket with supermarket service. If its in stock and cheap great, otherwise give them a wide birth.

For me it has to be a local independent bike shop, yes I know Bikechain Ricci is not on my doorstep, but the point is they gave service above and beyond. No other local store to me could provide the product I wanted. Over the phone the guys at Bikechain went the extra mile, talked, listened and discussed needs and really knew their product. That really is what counts and that only comes with passion and experience. I have always had excellent service from the smaller independent guys over the years and sadly a few no longer exist as they get swamped by the big chains.

Stop shopping at the big chains and get yourself down to the local bike shop and talk to them, you might just find you get much better advice and if they can they will give you a bigger bang for your bucks.

If you are looking for an excellent local bike shop I can recommend the following, all based on excellent personal experience.

Bikechain Ricci   Redruth Cornwall

Eddie McGrath Cycles Urmston, Manchester

Geoff Smith Bolton

Wallis Cycles Higher Walton, Lancs

Broadgate Cycles Penwortham, Preston

Cycles Laurent Avrilla Sion sur L’Ocean Vendee France

M Steels Gosforth Tyne and Wear

Cookson Cycles  Whitefield, Manchester

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