A couple of years ago now, our lovely editor Anna asked me to cover an outdoor leisure show at London’s Excel. It was an enjoyable show and I remember giving it a thumbs up. I also remember giving solid reviews to several products given to me to road test and a cautiously positive review to a product that I was enthusiastic about sufficiently to purchase. That product was the AFTERSHOKZ BLUEZ bone conduction headphones.
I bought them, because I thought it may be nice to have some tunes on a ride and I’ve always felt headphones whilst riding to be insanely dangerous. AFTERSHOKZ are different though, because they use an ingenious transducer device, developed initially for military use and now under constant development and refinement by AFTERSHOKZ, which transmits the sound through the cheekbone, eliminating the delicate inner ear, leaving your ears open to what’s going on around you. They are also Bluetooth. Though they now have a cabled option in their range.
My initial review was full of praise for the technology, it’s safety first approach and the outstanding if bizarre (it’s going through your cheek bones not your ears) sound quality. The shortcomings of the original set I put down to me, sweating a lot and not being able to get a good enough fit to get them to remain on my head. I put them in a drawer and forgot about them until a few months ago, when getting ready to do my fourth ( never again) Ride 100 London-Surrey. I was astounded to find that they had kept a pretty decent charge.
My new helmet didn’t fit so low as my S works and I was thus able to get a slightly better fit, although the pads of the transducer contact points, still slipped far too much on my ride when I worked up a sweat. It was annoying, but I resolved to work on the fit. That was when I gave up on AFTERSHOKZ, because the Bluetooth connection was intermittent, dependant upon where my head was positioned. With the phones still slipping and now the reception breaking up, it was time to pop them in a jersey pocket saying great idea….poor execution. As I said in frustration in a subsequent email. Originally I had no warranty claim..They worked and worked brilliantly…let down by my leaking bonce! Then when I discovered a warranty issue, they were out of warranty. Ah well at £80 odd a moderately expensive ” never mind”. Back in the drawer.
Fast forward to the Registration exhibition for the Pru Ride 100 ( hoik spit). God knows why I decided to loiter in there once I’d got my numbers I don’t know, as it was largely same old same old. Indeed, had it not been like Santas Grotto or IKEA, one way in one way out, I wouldn’t have. Fate then brought me once more to AFTERSHOKZ and boy am I glad it did!
There were two guys on a well lit and enticing stand, with quite clearly some new products. I was giving them a glance when, one of the two guys on the stand (Drew) caught my eye. I ushered him out of earshot of his colleague (who turned out to be M.D. Rod) who was talking with some very keen customers. It isn’t my job or my way to throw my toys out of the pram. I related my experiences to Drew who was very sympathetic….actually concerned (and I hadn’t mentioned that I wrote for this August journal) He asked me to email my story to them, mentioning his name.
Well, I did write and pressed the send button with the thought “that’ll be the last I hear of that” How wrong was I? In fact, that chance meeting with Drew turned out to be the start of the very best customer care experience that I have had in my entire 64 years…YES THE VERY BEST! Before close of business that day Rod Annet had emailed a lovely friendly note, saying how sad he was to hear of my experience and regretted that we’d not been able to chat on registration day. He went on to say that the very problems I had encountered were ones that they had identified and that three incarnations later, he was so convinced that I would find their new model TREKZ TITANIUM would answer my problems that he would replace my old ones free of charge, not only that, but I could pick my colour too. Still I’d not mentioned CyclingShorts.cc (this one is turning into cycling trousers I know… But, keep up). I parcelled the old ones up and mailed them on the Tuesday, on Thursday, the new ones arrived.
First thing you’ll notice when you buy a set…..and you will, is that they are beautifully presented in packaging that is a part of a good buying experience similar to buying from Apple. Presentation does count. Once unpacked my green and black (matches my Dolan, nicely) were instantly more pleasing to the eye, a behind the head loop in green and a firm but very comfortable silicone finish, on the lines of most over the ear sports headphones, is far better than the bulky black “Alice band” of my previous model.
In use they are brilliant. There is a microphone on each side and on the left, a multi function button that enables, phone call answer, hold, and voice dial. This may be a surprise for the boys, but the voice dial function accesses Siri on iPhone and I was able to select a fresh album of music without stopping….big big bonus! On the right arm is the mini USB charging port (micro to standard USB cable included). Slots nicely in to an iPhone charger and mine took 45 minutes to reach a full charge, though it did have a small charge on delivery. Two small buttons….a tiny bit awkward if one has sausage fingers, but by the end of my ride I’d got used to easily controlling volume up, down and on/off functions. Lastly (when stopped) a simultaneous press of the multi function (left ear) button and the volume buttons enable you to change the sound equalisation… oh and the multi function button also advances the track.
Sound quality wise, the clarity, and depth is superb and more than equal to a Bose set or Apple ear buds that I also own. Quite simply it will amaze you. One complaint from before was the sound leak, that is annoying to others nearby. This is now a thing of the past. My partner who has the hearing of a dog. Could hear nothing at full volume….there’s another thing. With the sound bypassing the inner ear through the cheek bones…volume isn’t a problem. So, a first class sound, and that all important safety feature of being able to hear all the ambient noise….approaching traffic etc is fantastic. “Really Jon? You wear hearing aids don’t you?” Ah you got me…….no you didn’t. My aids fit over my ear. The TREKZ TITANIUM, fits over my ear. My Salice glasses fit over my ear and there’s room for the lot and yes boys at AFTERSHOKZ, there’s two more bits of info you may not be aware of. So even with a major hearing loss, I can still enjoy music on a ride and hear everything going on around me.
What about wind noise? Well, I’m lucky. I have the latest NHS aids, which have an excellent wind diffuser….I can probably hear more ambient sound than people with good hearing. Rod in his email said that wind noise on the microphones was still a problem above 15mph. No, it’s not. Hey, I’m putting a product to the sword here. Yesterday afternoon was very windy here in Bedfordshire, at eighteen MPH and into a head wind, I voice dialled my partner, who reported that she heard me better on these than on my iPhone when walking in a stiff breeze. I then used Siri to change an album using the complicated sentence ” play Eliane Ellias” which is quite a gob full and I had Brazillian lush all the way home.
“Ah but what about them slipping on your greasy face?! ” no bother at all. I didn’t, but I’m pretty sure that I could’ve drawn a box around them and they wouldn’t have budged. A hard 45 windy miles on the road then 30 hard and hilly Zwift miles last night, no worries at all. If your bonce is a tad small, they come with two small bands that makes a close fit perfect. Last but not least a neat little carrying pouch and a pair of ear plugs complete the kit. This means you can pop them in have your TREKZ on full (with no inner ear problems) and cut out the noise of the tube or the screaming kid in seat 4G.
My experience in brief, a great idea has transformed into a brilliant idea and an even better product. It’s British, they are not resting on their laurels, customer service is beyond first rate. A whole host of the usual online suspects and retail outlets will charge you between £84-£114. Which even at the most expensive is phenomenal value anyway, but for cutting edge tech is just the business.
Note from the Ed: While we love these headphones at CyclingShorts.cc, there is always room for improvement through product development – Jon would give them 110% if he was allowed, so I’ve reined him in a little. Can you hear me cracking my whip?