Earlier this year my wonderful wife surprised me with a Tandem for our 25th Wedding anniversary, which does fit in the back of our people carrier however does not allow us to have anyone else in the car, which would be a bit of a problem when we head to France for our family summer holiday. The solution a tandem roof rack, but which one?
If I am honest I have never really been a fan of bike racks that clamp onto the frame, they often scuff or damage the tube they clamp to and the the thought of only one clamp point with a Tandem did not appeal.
I scoured the marketplace and came up with three main options but the cost of two of the choices really ruled them out, so I finally plumped for the Pendle Tandem Carrier with front fork clamp. It also meant that I would be supporting a British Engineering firm, in my eyes a big bonus.
The prices direct from Pendle where not great so I placed an order via www.roofbox.co.uk a company I have used over the years to buy roof rack items at very reasonable prices and that was certainly true of the Pendle Rack.
I eagerly awaited the arrival of the bike rack, almost like an expectant father. Roofbox did not let me down, rapid delivery to my place of work in plenty of time for my test run for the Great Manchester Cycle a few weeks before our holiday.
The weekend before the ride I decided to fit the rack to our roof bars, as we no longer live in the 70’s flat pack world of missing parts and several trips backwards and forwards for missing screws and nuts, I assumed I did not need to go through the check list provided with the rack. How wrong could I be!!
I quickly and easily assembled the main part of the rack body and got it in place to clamp to the roof bars, but wait there is something missing. No maybe I missed them in the shrink wrapped packaging, surely the bottom plates for clamping to the roof bars are still in the box. After several minutes of vigourusly shaking the box nothing, they where missing, unbelievable! A quick email to Pendle to ask for the parts job sorted, but no joy ‘please contact supplier’. Ok fair enough but surely they will only contact Pendle etc etc. A quick call to Roofbox and a very helpful customer service assistant kept me on hold while she rang Pendle and got the parts shipped directly to me (Roofbox 10, Pendle 0!).
The parts arrived the following day and I fitted the rack to the roof bars, but wait I am two bolts short! A quick hunt through my own spares box and two suitable bolts later rack fitted and set up in time for the Great Manchester Ride.
I contacted Pendle direct about the missing bolts and the over all initial lack of service. I did get an email back from one of the directors offering me bolts but to be fair it was sorted. I really wanted to point out that we are no longer in the era of parts falling off cars and missing bits from self assembly furniture, and that it might be an idea to actually do some quality control on final packaging.
On a positive note the rack does do what is says on the tin and works really well holding the tandem in place very securely, which is all it needs to do. (Pendle 10 out of 10 for functionality). It is not perhaps the most aesthetically pleasing item and maybe not of the highest quality for chroming and powder coating but that does not matter too much.
When we arrived in France I noticed another family with a Pendle rack and asked if they had any problems with supply. They too had bought from Roofbox with excellent service, and yes they too had parts missing for the bike rack, you’ve guessed it bottom plate and bolts. Hmm looks like mine is not an isolated instance. Come on Pendle! Nelson, Lancashire is surely not languishing 30 years behind us all, get your quality control sorted!
Quality of Service/ Customer service attitude (Pendle) 10%
Quality of Service/ Customer service attitude Roofbox 100%
I would recommend Roofbox for bike rack and roof bar supplies, but I might just pay the extra and avoid the hassle of buying a Pendle rack again.
RRP: £162.00 for both versions